- Click Add Question
- Select desired question type
|Add a single choice question. Allows one answer per question
|Adds a multiple-choice question. Allows users to select more than one answer
|Adds a question with dropdown answers
|Adds a question with only a Yes/No answer
|Adds a question with allowing minimal text answers
|Adds a question with allowing long text answers
- Create questions, answers and mark the question Required (if necessary)
- Select Settings to add an optional description, mark the question as required, or set max characters. All selections in the setting tab are optional.
- Select Preview to view the question
- Click Save to add to the Case Update tab
- Users can also copy questions by Clicking the copy button or delete a question by Clicking the garbage can.
- Add additional questions by Clicking Add Question dropdown arrow