Procedure: How to add custom questions to Case Update tab

Procedure: How to add custom questions to Case Update tab

  • Click Add Question
  • Select desired question type
Form Custom-high (1)
Single ChoiceAdd a single choice question. Allows one answer per question
Multiple ChoiceAdds a multiple-choice question. Allows users to select more than one answer
DropdownAdds a question with dropdown answers
Yes/NoAdds a question with only a Yes/No answer
Short TextAdds a question with allowing minimal text answers
Long TextAdds a question with allowing long text answers
  • Create questions, answers and mark the question Required (if necessary)
  • Select Settings to add an optional description, mark the question as required, or set max characters. All selections in the setting tab are optional.
  • Select Preview to view the question
  • Click Save to add to the Case Update tab
  • Users can also copy questions by Clicking the copy button or delete a question by Clicking the garbage can.
  • Add additional questions by Clicking Add Question dropdown arrow