Case Management Solution
Submit, manage, and track cases with Sivil
High Security Standards
Our platform is one of the most secure on the market. We are hosted by Amazon Web Services (AWS) GovCloud in a region designed and certified to host stringent U.S. government compliance requirements. We are leveraging FIPS 140-2 endpoints, FIPS validated hardware security modules, and leveraging secure encrypted VPN with MFA to access our environment.
HOW IT WORKS
Make a compliment or complaint in 3 easy and secure steps
01
Community Member Submits Case
Community members navigate to the Portal to prepare, file, and submit a compliment or complaint (referred to as “cases”). After submission, individuals will receive a unique tracking number.
01
Civilian Submits Case
Civilians navigate to the Portal to prepare, file and submit a compliment or complaint (we call them “cases”). After submitting, civilians will receive a unique tracking number.
02
Investigator Manages Case
Information flows from the Portal to the Dashboard, where Investigators can review, assign, update, and close each case.
02
Investigator Manages Case
Information flows from the Portal to the Dashboard, where Investigators can review, assign, update, and close each case.
03
Community Member Periodically Tracks Case Updates
Community members can use their tracking number to stay informed of the status of their case. If they create an account, they can also review the case information.
03
Community Member Periodically Tracks Case Updates
Civilians can use their tracking number to stay informed of the status of their case. If they create an account, they can also review the case information.
Book a free demo today and see our platform in action
Want to see why we are different? Book some time today.