- Click Add Question
- Select desired question type
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Single Choice | Add a single choice question. Allows one answer per question |
Multiple Choice | Adds a multiple-choice question. Allows users to select more than one answer |
Dropdown | Adds a question with dropdown answers |
Yes/No | Adds a question with only a Yes/No answer |
Short Text | Adds a question with allowing minimal text answers |
Long Text | Adds a question with allowing long text answers |
- Create questions, answers and mark the question Required (if necessary)
- Select Settings to add an optional description, mark the question as required, or set max characters. All selections in the setting tab are optional.
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- Select Preview to view the question
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- Click Save to add to the Case Update tab
- Users can also copy questions by Clicking the copy button or delete a question by Clicking the garbage can.
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- Add additional questions by Clicking Add Question dropdown arrow
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