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Case Management Solution

Submit, manage, and track cases with Oversight by Sivil
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High Security Standards

Our platform is one of the most secure on the market. We are hosted by Amazon Web Services (AWS) GovCloud in a region designed and certified to host stringent U.S. government compliance requirements. We are leveraging FIPS 140-2 endpoints, FIPS validated hardware security modules, and leveraging secure encrypted VPN with MFA to access our environment.

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HOW IT WORKS

Make a compliment or complaint in 3 easy and secure steps

01

Civilian Submits Case

Civilians navigate to the Portal to prepare, file and submit a compliment or complaint (we call them “cases”). After submitting, civilians will receive a unique tracking number.
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01

Civilian Submits Case

Civilians navigate to the Portal to prepare, file and submit a compliment or complaint (we call them “cases”). After submitting, civilians will receive a unique tracking number.
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02

Investigator Manages Case

Information flows from the Portal to the Dashboard, where Investigators can review, assign, update, and close each case.

02

Investigator Manages Case

Information flows from the Portal to the Dashboard, where Investigators can review, assign, update, and close each case.
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03

Civilian Periodically Tracks Case Updates

Civilians can use their tracking number to stay informed of the status of their case. If they create an account, they can also review the case information.
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03

Civilian Periodically Tracks Case Updates

Civilians can use their tracking number to stay informed of the status of their case. If they create an account, they can also review the case information.
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Book a free demo today and see our platform in action

Want to see why we are different? Book some time today.