Philadelphia Citizens Police Oversight Commission (CPOC) Streamlines Operations with Sivil Case Management Software
Within months, Philadelphia’s Citizens Police Oversight Commission (CPOC) transformed from struggling with outdated systems to becoming a model of efficient police oversight. Discover how Sivil’s case management software can do the same for your agency.
The Philadelphia CPOC is at the forefront of enhancing community engagement and improving law enforcement accountability in one of America’s largest cities. Tasked with overseeing the Philadelphia Police Department (PPD), a force of over 6,300 sworn officers and 800 civilian employees serving a population of approximately 1.5 million residents, CPOC faced monumental challenges in efficiently managing complaints and tracking cases.
This case study explores how Sivil’s innovative case management software transformed CPOC’s operations, enabling more effective oversight of the PPD. The implementation led to increased transparency, improved efficiency, and, ultimately, stronger community-police relationships in Philadelphia.
CPOC’s Struggle with Outdated Systems
Before adopting Sivil case management software, CPOC grappled with:
- Inefficient complaint management: “We had to save all of our complaint referral work in file folders and, prior to me starting in late 2021, there wasn’t even an Excel spreadsheet being maintained to track data,” recalls Christian Finnerty, Project
- Limited reporting capabilities: “We never had issues with the amount of data collected, but rather our ability to report on it,” explains Dany Guy, Director of
- Time-consuming case tracking: There was no case management system in place resulting in inefficient workflows.
- Transparency concerns: The disjointed methods made it difficult to provide clear, timely information to the public.
“A major challenge was just not having the technology or capability to truly capture all that was going on with the complaints coming in.” – Christian Finnerty, CPOC Project Coordinator
Sivil Leads Digital Revolution in Police Oversight
CPOC turned to Sivil’s case management software to address these challenges. The implementation process was smooth, with Sivil providing robust support and training. Key features of the solution included:
- Centralized data management system
- User-friendly interface for quick adoption
- Comprehensive tracking and reporting tools
- Secure platform compliant with law enforcement standards
- Customizable forms and workflows
CPOC’s Transformation: From Backlog to Breakthrough
Sivil’s case management software has empowered the Philadelphia CPOC to fulfill its mission more effectively, setting new standards in police oversight. The impact on CPOC’s operations has been transformative:
- Streamlined processes: “Our complaint intake is now more uniform, and the data collection has really improved our ability to fulfill our legislation,” says Dany Guy.
- Enhanced reporting: Using insights from Sivil’s advanced reporting tools, CPOC can now easily present complaint data at their monthly community meetings.
- Improved data integrity: “Having everything in one place makes it very easy to review work, helping me feel more secure in our data integrity,” notes Janine Zajac, Director of Auditing and Monitoring.
- Efficient case management: The ability to add notes to cases has benefited the team, especially with repeat callers, improving overall transparency and community
- Responsive support: “Whenever I submit an issue to Sivil’s support team, they are very prompt in responding and providing solutions,” says Christian Finnerty.
You can view Philadelphia’s report here.
Are you ready to move your agency beyond basic community feedback forms? Schedule a demo with Mike Gibbens (mike@sivilco.com) to learn about our next-generation case management solutions.
Don’t just take our word for it! Contact Philadelphia CPOC’s Dany Guy (daniel.guy@phila.gov) to learn more about their experience with Sivil and how it transformed their oversight operations.