Streamlining Police Workflows: How Mukilteo Saved Time and Boosted Efficiency
Streamlined Operations with Sivil
“Working with Sivil has been nothing short of fantastic! Their team’s collaboration and creativity have led to a product that truly exceeds all expectations. The synergy we experienced during the process made every step not just productive, but inspiring. The system that was designed for us has been easy to use and has helped streamline several of our processes, saving us valuable time.” ~ Assistant Chief Colt Davis, City of Mukilteo Police Department
The Background
The Mukilteo Police Department (MPD) is a full-service law enforcement agency dedicated to providing professional, community-focused police services to the city of Mukilteo, Washington. Serving a population of approximately 20,700 residents, the department is composed of 36 sworn and professional staff who are committed to maintaining public safety through proactive policing, community engagement, and strategic problem-solving. The department offers a wide range of services, including Animal Control, Crime Prevention, Patrol, and Investigations, with commissioned officers providing 24/7 coverage. Known for its high standards of professionalism, integrity, and service, the Mukilteo Police Department is recognized for fostering strong partnerships with the community and for its innovative, balanced approach to modern law enforcement.
The Problem
Before implementing Sivil, the department relied on outdated, inconsistent, and inefficient systems for form management and internal reporting.
“All of our forms were saved in folders in various formats—Word documents and PDFs—not to mention that various edits of the forms were also being used, which lacked consistency and information,” said Assistant Chief Davis. “Paper copies of forms had to be passed through various channels to be approved, and you were often delayed in getting information or completing a form in a timely manner.”
This fragmented process discouraged staff from submitting important reports or recognition forms and hindered the department’s ability to ensure accountability and efficiency in operations.
The Solution
Recognizing the need for a more streamlined system, MPD partnered with Sivil to overhaul their internal workflows. Sivil’s platform offered the customization and flexibility the department needed to manage everything from complaint intake and use-of-force reporting to internal reviews and approvals.
“The dashboard is great—it lays everything out and shows me exactly what I’m responsible for,” Assistant Chief Davis said. “I like how it reminds me of things in progress and things I still need to look into.”
One of the most impactful changes was the creation of a comprehensive workflow for use-of-force reports. Previously, officers waited up to a week for feedback, which created uncertainty and anxiety. With Sivil, the department implemented a custom workflow in collaboration with Sivil’s team:
“One of our largest workflows originates from our Use of Force report form. It’s initially completed by the supervisor, then reviewed by our Defensive Tactics cadre, followed by administrative review. If needed, it’s escalated to the Chief for further action or an internal investigation. This entire process was built with the help of the Sivil team,” Assistant Chief Davis explained.
This centralized and streamlined system dramatically improved the turnaround time for feedback and gave officers more clarity on how their actions were being evaluated.
The Sivil team provided hands-on training tailored to MPD’s needs. Three subject matter experts (SMEs), including Assistant Chief Davis himself, now help manage the system internally.
“The training was good, and after watching the process, I’ve been able to make changes on my own,” he said.
The Outcome
While full metrics are still being gathered, Assistant Chief Davis estimates that the platform saves each user up to 4 hours per week. That’s time reclaimed from hunting down paper forms or waiting on email chains—and time now spent on direct service and leadership.
They are already seeing internal improvements in accountability and clarity. With better workflows, a centralized dashboard, and excellent customer service, the Mukilteo Police Department is building a stronger, more responsive infrastructure.
“Every time we’ve had an issue or a question, the Sivil team is quick to respond and provide support,” Assistant Chief Davis said. “Our transition has been smooth, and our staff now feels empowered to manage their workflows efficiently.”